Introduction
At EdenGardenHomeFare, we are committed to delivering fresh, homemade pickles, chutney, thokku, and snacks to our customers in a timely manner. This policy outlines our shipping and delivery terms.
Shipping Locations
We currently deliver within [specify regions/cities or country].
International shipping is [available/not available] at this time.
Processing Time
Orders are processed within 3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Estimated delivery time varies based on location
Local Deliveries: 4 business days
Domestic Shipping: 7 business days
International Shipping (if applicable): 2 weeks
Delivery times may be affected by unforeseen delays such as weather conditions, courier issues, or holidays.
Shipping Charges
Shipping charges are calculated at checkout based on the delivery location and order weight.
We may offer free shipping on orders above [₹X or $X] (if applicable).
Order Tracking
Once your order is shipped, you will receive a tracking number via email/SMS to monitor your delivery status.
If you do not receive tracking details, please contact us at [your contact details].
Failed Delivery Attempts
If a delivery attempt fails due to incorrect address details or unavailability, the courier will attempt redelivery as per their policy.
If the order is returned to us due to non-delivery, the customer will be responsible for reshipping charges.
Damaged or Missing Items
If you receive a damaged package or missing items, please contact us within 24 hours with proof (photos/videos).
We will investigate and provide a replacement or refund as per our Refund and Returns Policy.
Contact Us
For any shipping or delivery-related queries, reach out to us at edengardenhomefare@gmail.com.